Not many clothes come with a lifetime guarantee: but we’re so confident in the quality of every piece of clothing that we make here in our workshop, that, with help from us and care from you, we believe our clothes could last a lifetime.
OUR PROMISE TO YOU
What does our offer of a 'Lifetime Repair' mean for your Blackshore clothing?
It doesn’t mean that Blackshore clothes will stay looking like new forever: every piece of clothing weathers and wears each time it’s worn. However, what it does offer is the peace of mind that if, after years of frequent use, your Blackshore clothing tears, rips, or comes apart at the seams, we’ll fix it for you free of charge.
Our manufacturing team offer high quality ‘visible repairs’ for every Blackshore own-made garment, regardless of its age, at no cost to you. Much like restoring an old building we think this adds to the character of the item and sets it apart from others sold from our collection.
Want to take advantage of this guarantee?
If it's a Blackshore-made garment, then don’t worry if you can’t find your receipt, you won’t need it.
If you bought something in our shop made by a different brand, then we also offer a repair commitment: but we will need to see proof of purchase. So keep your receipt safe.
Just throw us a line via the contact page detailing what you’d like us to repair, and then send the item, along with your name and a return address, to our HQ in Southwold. We’ll fix it up and return the item back to you free of charge.
TERMS & CONDITIONS
Want to read the small print? You’ll find it’s fully legible below.
We offer free repairs on all Blackshore-made clothing regardless of its age.
Our repairs are limited to items that have ripped, been torn, worn through at the knee or elbow, or come apart at the seams. We can even darn or repair holes in knitwear, and restitch at the seams: but again, please remember our repairs are 'visible'.
Woollen garments can be repaired... but they can't be made NEW. Not all knitwear is fixable.
Socks are excluded for obvious reasons.
We like to think of our repairs as badges of honour of a garment well worn.
We do not launder items sent to us for repair and as such are unable to remove stains. Unfortunately we cannot repair heat damage.
Please note that we do ask that you wash your item before you send it to us.
Please send your garment via a carrier that can provide tracking and insurance.
We will return all items free of charge to addresses within the United Kingdom. If you plan to send your item for repair from any other location please contact us for return shipping costs. This will be charged to you ‘at cost’, at the rate provided to us by our shipping service.
We want your Blackshore clothes to last as long as the harbour that inspired their design, and much like The Blackshore which has required numerous repairs throughout its lifetime, with a little help your Blackshore clothes will stand the test of time.
Sending your Blackshore items for repair does not affect your rights as a consumer. If you believe you have received a faulty garment please contact us via email firstname.lastname@example.org.
Our address for repairs is:
Blackshore Coastal Clothing
37 High Street